FAQs
1. How long does delivery take?
We offer free express delivery on all orders.
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Handling time: 1–2 business days
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Shipping time: 2–4 business days (depending on your location)
You’ll receive a tracking number by email as soon as your order is shipped.
2. Where do you ship from?
All our products are shipped from our UK warehouse, depending on stock availability and your location. This helps us ensure fast and reliable delivery across Europe.
3. How do I track my order?
Once your order is dispatched, we’ll send you a confirmation email with your tracking link.
If you don’t see it, please check your spam/junk folder — sometimes it lands there.
4. What if I haven’t received my order yet?
If your tracking hasn’t updated in a few days, don’t worry — your order is still on the way.
For any delay beyond the estimated delivery time, contact us at support@shedstory.shop and our team will assist you immediately.
5. Can I cancel or change my order?
You can cancel or modify your order within 12 hours of placing it.
Once it’s shipped, we’re unable to make changes since it’s already on its way.
6. What is your return policy?
We offer a 30-day return policy.
If your item arrives damaged, defective, or not as described, contact us within 30 days of receipt. We’ll provide instructions for an exchange or refund.
Products must be returned in their original packaging and condition.
7. What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay and Google Pay for secure checkout.
8. Are my payments secure?
Absolutely. Our store uses Shopify’s encrypted payment system, ensuring your data and transactions are always protected.
9. Do you offer warranties?
Yes — most of our products come with a 5-year manufacturer warranty.
If you experience any issues, reach out to us and we’ll help you handle the warranty process smoothly.
10. How can I contact you?
You can reach our support team at:
📧 support@shedstory.shop
📞 (+44) 0755391628
Our friendly team typically replies within 24 hours (Monday–Saturday).